FAQ's

I Ordered Some Designs. When and How Do I Get Them?

 Great news! As soon as you complete your order for the designs, you'll receive a digital download link instantly. In case you miss the link, we'll also send you a follow-up email with the link(s) for your records. It's always a good idea to keep this email just in case you need to download your design(s) again in the future.                                                                                                      

If you happen to misplace your electronic file and the follow-up email, don't worry, we've got you covered. Just reach out to us and provide your name and order number (which can be found by logging into your account), and we'll quickly send you another download link via email.           

At Photo-Stitches.com, we understand the importance of timely delivery and customer satisfaction, and we're here to help you every step of the way.

 

I Lost a Design I Purchased. Can I Download it Again?                         

We're sorry to hear that you've lost the design you purchased, but don't worry, we've got you covered. If you happen to misplace both the electronic file and the follow-up email containing the download link, just reach out to us and we'll be happy to resend it to you.                                    

Our team at Photo-Stitches.com is dedicated to ensuring your satisfaction with your purchase. We understand that sometimes things can get misplaced or lost, and we're here to make sure you get the design you paid for. So go ahead and contact us, and we'll quickly send you another download link so you can enjoy your design again.

 

How Do I Register? What Happens When I Do? 

Fill out this form to register with Photo-Stitches.com. You’ll be signed up for the newsletter with announcements of new designs, view your order history, exciting things. You can always unsubscribe if you want.

 

Opening Zipped Design Files: A Step-by-Step Guide 

Zipped design files can be a convenient way to store and share large files, as they allow you to compress the files and reduce their size. Fortunately, modern operating systems have built-in functionality for opening these files, making it easy to extract the contents.                               

If you're using Windows Vista, 7, or a newer version of Windows, opening a zipped file is simple. Here's how to do it:                                           

  • Step 1: Locate the ".zip" file on your computer.
  • Step 2: Double-click the ".zip" file to extract the files or folders contained within. When you open a zip file in Windows Explorer, you will see the contents listed just like an ordinary folder. 
  • Step 3: Once you have the files extracted, you can then drag them to any location you want, such as your floppy or disc drive or a local location on your computer. Note that the original compressed files will remain within the ".zip" file.                          

It's important to note that Windows XP and newer editions of Windows call zip files "compressed folders," but the process for opening them is the same. By following these simple steps, you'll be able to open zipped design files and access their contents quickly and easily.       

If you're using a Mac OS X 10.3 or newer version of it, you can easily open zipped design files using the built-in Archive Utility. Here's how to do it:

  • Step 1: Locate the ".zip" file on your computer.
  • Step 2: Double-click the ".zip" file to extract the files or folders contained within. This will create a new folder with the same name as the zip file in the same location as the original zip file.
  • Step 3: Once you have the files extracted, you can then drag them to any location you want, such as your desktop or a local location on your computer.

If the Archive Utility doesn't automatically extract the files when you double-click the ".zip" file, you can try the following:

Right-click (or control-click) on the ".zip" file and select "Open With" -> "Archive Utility".

Alternatively, you can open the Archive Utility by searching for it in Spotlight or by going to "Applications" -> "Utilities" -> "Archive Utility" and then dragging the ".zip" file onto the Archive Utility icon in the Dock.

By following these simple steps, you'll be able to open zipped design files on your Mac and access their contents quickly and easily.

 

Can I Get a Refund/Return/Exchange?   

We understand that sometimes things happen, and you may need to request a refund, return, or exchange. However, please note that as all products on Photo-Stitches.com are digital downloads, we are unable to accept returns or exchanges. Once you have downloaded a design, it is stored on your computer and cannot be returned in the traditional sense. The only exception is if you have accidentally purchased the same product twice. If this is the case, please contact us and we will be happy to issue a refund or credit for the site. At Photo-Stitches.com, we take pride in providing high-quality designs and exceptional customer service. If you have any questions or concerns about your purchase, please don't hesitate to reach out to us. We're here to help!   

Resizing Embroidery Designs: Tips for Best Results It is possible to resize embroidery designs using the right software. However, it is important to keep in mind that there are limitations to resizing, and scaling a design can be a complex process. While resizing can be helpful in some situations, for the best results, a design should be stitched in its original size. This is because resizing can affect the density, stitch length, and overall quality of the design. If you do need to resize a design, there are a few tips you can follow to achieve the best results:

  • Use software specifically designed for resizing embroidery designs.
  • Resize the design proportionally to maintain its aspect ratio.
  • Limit the size change to no more than 10-20% in either direction.
  • Check the stitch count after resizing to make sure it is not too dense or too sparse.

By following these tips, you can help ensure that your resized embroidery designs turn out well and look great on your finished project. However, keep in mind that resizing a design can be tricky, so if you are unsure or have any questions, it is always best to consult a professional.

 

Changing Colors in Machine Embroidery Designs  

Machine embroidery designs can incorporate various colors that can be changed during the stitching process. This can be achieved through various techniques that are available in specialized software.

When creating machine embroidery designs, it is important to consider the color scheme and how different colors will work together in the design. Choosing the right colors can make a design more visually appealing, while choosing the wrong colors can make it look cluttered or unbalanced. Many embroidery software programs come with built-in color palettes and color matching tools that can help users choose the best colors for their designs.                                    

In addition to choosing the right colors, it is also important to consider the type of thread being used. Different types of thread have different sheens, textures, and weights, which can affect the appearance of the finished embroidery design. Some types of thread, such as metallic or variegated thread, can add visual interest to a design, while others, such as polyester or rayon thread, are more commonly used for their durability and ease of use.                                       

Overall, changing colors in machine embroidery designs is an important part of the design process that requires careful consideration and planning. By choosing the right colors and thread types, and using techniques such as thread switching or multi-needle embroidery, users can create intricate and visually appealing designs.

 

Important Requirement for Using Embroidery Designs    

To use our embroidery designs, it is essential that you have an embroidery machine and know how to transfer the design to your machine. This is because our designs are digitized in specific embroidery formats that are only compatible with embroidery machines.                   

If you are new to embroidery or unsure about how to transfer designs to your machine, we recommend referring to your embroidery machine manual or seeking assistance from a qualified embroidery technician.                    

It's important to note that different embroidery machines may have different requirements for design transfer. Some machines may require a USB drive or cable connection, while others may have built-in design transfer capabilities. Make sure to familiarize yourself with the requirements of your specific machine to ensure successful design transfer.                                                         

By following these guidelines and ensuring that you have the necessary equipment and knowledge, you can enjoy creating beautiful embroidery projects using our designs. 

 

Which Machine Embroidery Formats Will I Receive?

At present, we offer embroidery machine formats exclusively in the zipped file that you receive from us. All sizes of the design will be available in every embroidery machine format. The table below will help you figure out which format refers to which embroidery machine type. Check your machine's manual and your dealer for their input on the matter, too. 

Baby Lock

PES, PEC

Brother

PES, PEC, PHC

Bernina

PES, PEC, EXP

Singer

EMD, CSD, XXX

Praff

PCS, PCM, VIP, VP3

Elna

SEW, EMD, JEF

Janome

SEW, JEF

Kenmore

SEW

Viking

HUS, VIP, VP3, VP4

Viking D1

SHV

Poem

CSD

Husqvarna

VP4

EverSewn

ZHS

Melco

EXP

Ricoma

DST

Tajima

DST, DSB, DSZ, T01

SWF

SST

KSM

KSM

Barudan

U01, U02, DAT, T03

Toyota

10o

ZSK

ZSK

Happy

TAP

Juki

M3